Evidence lives everywhere.
Policy schedules, specialist reports, emails, certificates and decisions sit across multiple records and organisations.
EVIDENCE INTELLIGENCE FOR COMPLEX CLAIMS
Every decision has a story.
Make it traceable.
Documents tell you what was submitted. CaseLens connects the evidence, people, policy terms and decisions to help you understand what it means—and what is still missing.
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Source-aware by designEvidence remains distinct from assertion and interpretation.
CASE INTELLIGENCE / CONCEPT VIEW Explore the connections
◎DECISIONClaim assessmentReasoning connected
§Policy termsApplicable rules
✳Clinical sourcesMedical evidence
▤Work & capacityOccupational context
◷ChronologyDated events
Evidence gap identified 01
Sources Relationships Unresolved
FROM FRAGMENTED FILES TO AN EXPLAINABLE CLAIM RECORD
Designed for the claims ecosystem
Insurers
Administrators
Claims teams
Dispute specialists
Technology platforms
THE PROBLEMComplex claims aren't short of information.
Complex claims aren't short of information.
They're short of connection.
A decision may involve dozens of documents and several years of events. The hardest part is understanding which source supports which conclusion—and where the gaps sit.
Reasoning becomes opaque.
It's difficult to reconstruct why a finding was made, what was considered, and what may have been overlooked.
Reviews repeat the work.
When new evidence arrives, teams often rebuild the history instead of following a connected, source-linked record.
THE CASELENS APPROACHSee the evidence.
See the evidence.
Follow the reasoning.
One structure connects the sources, events, findings and questions behind a complex claim.
INTERACTIVE CONCEPT DEMO FICTIONAL EXAMPLE
Explore a decision,
one connection at a time.
Choose a review lens. See how CaseLens can organise the record without pretending that source links are legal or medical conclusions.
DECISION UNDER REVIEW
Working analysisAssessment of ongoing work capacity
A fictional decision is linked to the information relied upon, with contrary evidence kept visible.
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Relationships demonstrate traceability only. A link does not establish that a finding is correct.
Evidence provenance
Trace a finding to its source record, verification status and document reference.
Relationship intelligence
Connect people, policies, events, claims, decisions and evidence into an explorable record.
Timeline reconstruction
Organise dated events so the trajectory of a claim remains visible through reviews and disputes.
Decision traceability
Make supporting, contrary and unverified evidence accessible alongside recorded findings.
BUILT TO CONNECTOne intelligence layer.
One intelligence layer.
Multiple ways to deploy.
CaseLens Core is its own versioned software package. Use it as an independent API, or install it within an existing claims platform.
◈CaseLens CoreEvidence & relationship engine
Standalone API
Run CaseLens as a separate service, with its own database and server-to-server integration.
Railway · Docker · HTTPS API
ClaimThread
Install the package within ClaimThread or connect over the API. ClaimThread retains control of its member journey and policy rules.
FastAPI · Host-authorised
ClaimHub
Embed the same core in ClaimHub or connect remotely, while keeping South African rules and claim workflows separate.
Flask · Host-authorised
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Your claims system stays your claims system. CaseLens does not replace user permissions, adjudicate claims or automatically import sensitive documents. Its role is to provide a connected evidence and reasoning structure.
DESIGNED FOR ACCOUNTABILITYNot another place
Not another place
to put documents.
The value is in the connections between them—and in knowing which connections are proven, disputed or missing.
Discuss a use case01
Originals remain authoritative.
Keep source ownership and secure document custody with the originating organisation.
02
Uncertainty stays visible.
Distinguish verified records from competing positions, interpretation and unresolved gaps.
03
Jurisdictions stay separate.
Apply Australian or South African rules through the relevant host platform, not as universal assumptions.
04
People retain decision authority.
The platform helps organise and inspect evidence; human professionals determine its meaning.
WHO IT'S FORBuilt for decisions that
Built for decisions that
need to stand up to review.
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Insurers & administrators
Connect evidence requests, decision reasoning and the record behind claim assessments.
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Dispute & review teams
Reconstruct what was known, what changed, and which original records informed each position.
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Claims technology platforms
Add evidence provenance and relationship views without replacing existing claims architecture.
§
Legal & advisory teams
Follow chronology and evidence links when analysing complex document-heavy matters.
COMMON QUESTIONSThe essentials,
The essentials,
clearly explained.
Is CaseLens a claims administration system?+
No. It is a reusable evidence intelligence layer. Claims administration, user identities, payments and jurisdiction-specific rules remain with the host platform.
Can we deploy it separately?+
Yes. CaseLens Core is packaged independently and can run as a dedicated API service with its own database, or as an installed Python package inside supported host applications.
Does it make decisions using AI?+
The current core connects source metadata, decisions and declared evidence relationships. Automated AI reasoning and document ingestion are future capabilities, not features we claim to have delivered.
Does CaseLens transfer our original documents?+
Not automatically. The current architecture references source metadata while the original records remain in the relevant system's secure document store. Access and consent remain essential.
Can it connect to ClaimThread or ClaimHub?+
Both projects have optional integration adapters. Live use with sensitive claims requires product-level authorisation, consent controls and deployment review.
Is the product ready for production claims?+
The reusable API and source-linked decision matrix are built and versioned. Additional security, multi-organisation identity, retention and operational controls are required before onboarding sensitive production claims.
START A CONVERSATIONBring clarity to
Bring clarity to
the hard decisions.
Exploring a complex claims workflow, evidence architecture or integration challenge? Let's discuss where CaseLens could fit.
Contact Sentrix Digital Australia Product enquiries are handled through the parent organisation.